Sold. Ivr Systems Integration Business For Sale

This Business is an established IVR consulting and integration services firm with cloud based hosting capabilities specializing in application development, implementation, operation and system maintenance of enterprise-class IVR solutions. An established reputation for leading technical expertise, professionalism and innovative solutions has resulted in a long list of loyal blue-chip clients in a variety of industries including financial services, healthcare, insurance, non-profit, government, logistics and IT.

This business has core expertise in industry-leading systems including Convergys (Intervoice), Microsoft, and Voice XML systems. The Company operates an SSAE 16 certified PCI Level 1 secured cloud-hosting facility, which is required by many financial institutions, and is a Microsoft Certified Partner for its Speech Server. Since inception, this systems integration and consulting business has developed over 1,000 IVR applications.

Roughly 42 percent of revenue is generated from highly profitable systems maintenance contracts, 29 percent is generated from hosted services, while the remaining 29 percent is generated from other services such as application development, equipment leasing, etc. The maintenance contracts and hosting services offerings generate recurring revenue streams.

Expansion Potential
IVR is as essential as ever to most medium-sized and large enterprises boosting substantial cost savings, and is therefore, a priority investment area for a significant number of companies even in difficult economic times. This is essential for increasing speed and effectiveness of information retrieval, as well as cutting costs, an important focus for many companies. Moreover, IVR technology is evolving rapidly. Voice self-service is no longer exclusively seen as an automation tool or a cost saving tool - it is now a means of improving customer service. The technological advances enabling multi-modal customer service interactions entail a radical change in the way IVR systems will be built and implemented.
This business for sale recently made significant acquisitions and deployment of equipment to build out a Cloud computing based hosting facility which added another important service offering for customers. Opportunities to provide turnkey hosting services (including the hardware, telephony infrastructure, and application) exist where the customer pays for use of an application on a per call, per minute, or per transaction basis rather than absorbing the complete cost of development and system support at the onset of a new application or service. Secure financial, mobile, IVR and credit/debit card transaction processing represent significant growth opportunities leveraging the secured hosted facility.